International Plan
for Mexico

Our plans are specifically designed for individuals and their families living and working in Mexico.

Under our Worldwide cover, we can provide you with a direct billing solution in the USA , which means that we will take care of all your hospital costs (less your deductible). Simply click on the contact me button (below), fill out your details and we will contact you at a time of your choosing.

Or you can call us on 1-800-541-1983 from the USA or if you are outside the USA, +1-305-459-4889 and let us take care of you.

About

With your International Plan for Mexico you have access to a high-quality provider network, dedicated to delivering ease of access and a highly personalized service.

To find a doctor, specialist, or hospital that best meets your needs you have 2 options:

You can use the provider lookup by clicking on the Providers section. Please select the provider search link according to the plan you have purchased.

Call the dedicated Allianz Care Helpline at Global Excel 1-800-541-1983 (toll-free from the USA) or +1-305-459-4889 (outside of USA) and our agents will help you through the process.

If you call Global Excel, our agents will check the details of your cover and verify if pre-authorization is required (if it is, they will start the process of obtaining it).

Whether you call Global Excel or contact the provider directly, Global Excel will arrange the direct settlement of eligible costs.

Please note that the providers might ask you the name of the insurance company and policy/ID number.

If the provider asks you to for a phone number for insurance verification or to confirm the medical network that you have access to, please provide them with Global Excel contact details at 1-800-541-1983 (toll-free from the USA).

Benefit Details

The International Healthcare Plans for Mexico plans are tailored to ensure members receive the care they need, when they need it.

Our robust network of providers focuses on quality access and personal attention, which offers members invaluable peace of mind.

INDIVIDUAL DOCUMENTS

*Note, the Individual Benefits Guide is only available in Spanish.

USA Providers

To find a physician that best meets your needs please use the search options below. If you would rather speak to someone that can help you with the search please contact the Allianz Worldwide Care dedicated Helpline at Global Excel 1-800-541-1983 inside the USA or if you are outside of the USA, +1-305-459-4889.

You will be directed to a provider lookup, where you will be able to select your plan and then choose doctors, hospitals and other medical providers by zip code, provider name. Once you have found the provider that meets your needs you can contact them directly. You can mention you have access to the Aetna network, this will help providers recognize which network you have access to and allow for an easier process.

If you have a Control Connect plan and choose a provider outside of the network, we will only reimburse 60% of the medical expenses. If you have a Precision Connect plan and choose a provider outside of the network, it is not covered and you will not be eligible for reimbursement.

Reimbursements

In the case where you have had to pay for a medical service that is a covered benefit under your insurance policy, you can submit your claim via our MyHealth app or online portal.

Simply enter a few key details, attach your invoice(s) and press ‘submit’. Once we have all the information required, we can process and pay a claim within 48 hours. However, we can only do this if you have told us the medical condition treated, so please make sure you include all supporting documentation, invoices and receipts in your claim.

Claim back your eligible costs via our MyHealth app or online portal.

If you have any queries, please do not hesitate to contact us:

Allianz Care helpline
Inside the USA:
1-800-541-1983

or if you are outside of the USA:
305-459-4889 (add international code),

If you prefer email communication, please contact a Global Excel representative at
service@globalexcel.com

Invoices

After visiting a medical provider you may receive a statement at home, even when the charge is being billed directly to Allianz Care.

Reasons for receiving statements or invoices at home:

You are being informed of the amount your insurance company is being charged for the services you received. This is usually noted on the bill and will not require further action.
The medical provider is seeking confirmation on claim settlement.
The medical provider does not have your correct insurance details. This will mostly happen with providers that are independent from your main physician or hospital (if hospital services were received). These providers include laboratories, pathology providers, etc.

If you receive a statement at home, please contact the Allianz Care dedicated helpline at:

Inside the USA:
1-800-541-1983

or if you are outside of the USA:
305-459-4889 (add international code),

We will verify whether the claim has been received and is being processed. If the claim has not been received, please send us a copy of the statement so we can investigate with the provider.

CVScaremark is a long-stablished leading provider of prescription services, providing pharmacy benefits and savings in the U.S. through national network of 68,000 pharmacies.

Discount pharmacy card: The discount card from Global Excel can be used any time your prescription is not covered by your healthcare policy. To register and obtain your discount pharmacy card, please click here.

Simply present the paper card you have printed from this site to your nearest Participating Retail Pharmacy, to qualify for the U.S. Prescriptions Savings Program.

Visit our pharmacy locator tool to find participating pharmacies in your area.

International Planfor Mexico